Travelcation Group Pty Limited ABN 46 619 808 392 is an ATAS-accredited Travel Agent and a member of AFTA & IATA with principal address at 2615/101 Bathurst Street, Sydney NSW. We sell and facilitate various travel arrangements and services on behalf of our Principals. Our principals include airlines, tour operators, hotels, cruise lines, other transport operators, accommodation providers, and other principal suppliers.
Trading brands within the group include Travelife, Australia & New Zealand Holidays, Island Holidays, Asia Holidays and Holiday Beds.
Member agency brands contracted to Travelcation Group include Chimo Travel, Armenia & Beyond, Worldwide Travel & Helava Travel
Unless otherwise stated, purchases made through Travelcation Group are subject to these Terms & Conditions. No variation to these Terms & Conditions shall be of any effect unless made in writing by and with the authority of Travelcation Group.
Because our Terms & Conditions contain legal obligations, please read the following terms and conditions carefully. You must not make any booking unless you understand and agree to the following Terms and Conditions. References to “us”, “we” and/or “our” in these booking Terms and Conditions means Travelcation Group Pty Limited ACN 619 808 392.
You acknowledge that the person making the booking has the authority to act on behalf of any other person included on the booking and that person is also bound by these Terms and Conditions.
You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use Travelcation Group content (inclusive of text, images, URLs, pricing information, etc.) in any way except for your own personal, non-commercial use. Any other use of the Travelcation Group name and content is expressly forbidden unless authorised by Travelcation Group in writing.
Under no circumstances will Travelcation Group or its agents, affiliates, service providers, suppliers, and/or distributors be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of Travelcation regardless of the form of action.
Travelcation Group and its agents and suppliers shall not be liable for injury, damage, loss, accident, delay, irregularity, liability or expense to person or property due to the act of default by any service provider, carrier or other company or person providing services included in your itinerary.
Furthermore, Travelcation Group, its agents, and suppliers accept no responsibility for any sickness, pilferage, labour disputes, machinery breakdown, government restraints, acts of war and/or terrorism, weather conditions, defects in any vehicle of transportation, or for any misadventure, casualty, or other causes beyond their control.
Travelcation Group content, including the information, names, images, pictures, logos, prices, dates, and availability regarding or relating to a Travelcation Group website, service provider, operator and/or distribution partner is provided “AS IS” and on an “AS AVAILABLE” basis without any representations or any warranty made (whether express or implied by law) to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
At Travelcation Group, we check the details about all the products and services we offer for accuracy. However, Travelcation Group does not warrant that functionality, content or information contained on the website will be uninterrupted or error-free, that defects will be corrected, or that Travelcation Group or the servers that make it available are free of viruses or bugs.
If any of these terms are determined to be illegal, invalid or otherwise unenforceable because of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.
We recommend that all passengers arrange adequate travel and medical insurance. Travelcation Group and its staff and contractors shall not be liable for any illness, injury, damages, loss of property or delay whatsoever caused to the passenger whilst engaged on these tours or any related activity.
We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Travel insurance is also strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel. Your insurance protection should include coverage for cancellation, medical and repatriation expenses, personal injury and accident, death and loss of personal belongings and money, and personal liability insurance. Complimentary travel insurance cover offered by credit card companies or reciprocal medical cover agreements between nations requires individual scrutiny to ensure it adequately meets your needs.
We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website at www.smartraveller.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit. Visit this page for Urgent assistance – https://www.smartraveller.gov.au/i-need-urgent-help#ineedhelp
All international travel requires the traveller to have a valid passport with at least 6 months’ validity beyond the period of intended stay. Some countries require a longer validity. Permanent residents travelling on a foreign passport must hold a Resident Return Visa to re-enter Australia. We recommend that you check the entry requirements of the countries you plan to visit or transit, including all visa requirements, with the relevant foreign embassy or consulate. It is your responsibility to supply your full name as per your passport to your Travelcation Group agent. Incorrect names will incur cancellation and/or change fees.
Currently, Australia is part of the US Visa Waiver Program, and an online application must be completed at https://esta.cbp.dhs.gov/ at least 4 days prior to travel. The current cost for this visa waiver is USD$21.00
Australia is on the Canada Visa waiver program, and an online application will need to be completed at http://www.canada.ca/eTA a minimum of 4 days prior to travel. The cost for this visa waiver is CAD$7.00
You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country. We recommend consulting with your local doctor, travel medical service, or specialist vaccination clinic before commencing your travel. We strongly recommend that you obtain a letter from your medical professional listing any medications you may be taking while travelling. General health advice for the destination you wish to visit is also available from DFAT (see smarttraveller.gov.au).
All prices are subject to availability and can be withdrawn or varied without notice. Please note that prices quoted are subject to change during the search and booking process. These changes may occur due to factors outside our control, which could increase the cost of the product or service. The price and service are only guaranteed when payment is made in full.
Prices do not include tips/gratuities to tour directors, drivers or local guides; passport and visa fees; baggage and personal insurance; park permits, any items of a personal nature, additional taxes not mentioned in the price; and any beverages or food not specifically listed under “Inclusions” on the product pages of Travelcation.
Please liaise with your consultant regarding any special requirements you may have for your travel arrangements such as special meal and seating requests.
For bookings made by email or phone with the Travelcation Group team of travel experts, a minimum non-refundable deposit of $100 per adult is required within 5 working days to secure your reservations. If additional supplier deposits are needed, you will be advised at the time of invoicing. Supplier deposits may attract their own conditions, and you will also be advised of these at the time of confirmation. Payment of the deposit confirms your acceptance of our terms and conditions.
Bookings made via Holiday Beds do not require deposits unless stated by supplier terms and conditions at the time of reservation.
For bookings made by email or phone with the Travelcation Group team, the balance, less deposit paid, will be due 60 days prior to travel commencing or by the payment due date nominated by the supplier and advised to you at the time of confirmation. If, for any reason, funds are not received by the due dates provided, we reserve the right to cancel the reservation to avoid supplier penalty charges.
Bookings made inside 60 days of travel are required to be paid in full upon confirmation. You may be asked to pay upfront to request a reservation if supplier conditions require.
Bookings made via Holidays Beds are due for payment by the deadline dates provided in your email confirmation. Holiday Beds reservations will auto-cancel if payment is not received by the advised due date.
A booking consists of one or more confirmed services. Each service has its own unique booking conditions. Some services cannot be changed after a confirmation has been issued and you are advised to check this before you book (non-refundable rates).
Note: Except as noted below, all changes are treated as Voluntary Changes.
Once a booking confirmation has been issued, any subsequent change to that booking and/or cancellation of the service (except where noted below), will be regarded as a “Voluntary Change” and may incur a fee up to 100% of the amount paid.
To ensure you are aware of the potential costs associated with changing or cancelling a booking, we always disclose the cancellation fees before you book. The minimum cancellation fee will be the non-refundable deposit as per clause 9.
All other change requests and amendments are subject to availability by our suppliers and/or service providers; Travelcation Group cannot guarantee the success of any change request.
In addition, the following changes may be treated as a Cancellation:
It is not possible to change or modify special event, theatre, or show tickets, non-changeable hotel rooms, tours, transportation, or flights. Sales of these tickets are final and cannot be changed once your original purchase is confirmed.
Subject to your refund and remedy rights under the Australian Consumer Law, the following Change and Cancellation fees apply to all bookings:
To change or cancel a booking, please contact your consultant directly or if unable to reach them, contact our Customer Service Team via email at [email protected]. Any fees for a requested change must be paid before the change can be confirmed.
We always disclose the change and cancellation fees before you book. You should familiarise yourself with the cost of changing or cancelling every booking, as it may not always be the same.
If an operator fails to provide you with the service due to unforeseen circumstances and their terms and conditions allow it, you will receive a full refund. Please note that before purchasing any of our services, you should check the terms and conditions, as some operators may only offer an alternative service and future credit, rather than a refund.
Where you seek a refund for a cancelled booking for which payment has been made by us to the supplier, we will not provide a refund to you until we receive the funds from that supplier. Refunds may take up to six (6) weeks to process. Any change or cancellation fees will be deducted from the amount to be refunded.
Payment for online bookings can be made by MasterCard, Visa and American Express.
We do not currently charge any additional credit card fees for tours and activities booked through our online booking platform. For all other manual itineraries and payment of invoices, a 1.8% fee applies for credit card payment when paying by our secure online payment gateway at https://travelcationgroup.com/payment or https://travelife.com.au/payment/
No fee applies for direct deposit payments into our bank account. Account details are provided on your confirmation invoice.
You authorise us to charge all fees incurred by you in relation to the services provided to the credit card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.
Many banks and credit/debit card companies charge their account holders a transaction fee when the card issuer and the “merchant location” (as defined by the card brand (e.g. Visa, MasterCard, American Express)) are in different countries. The currency exchange rate, if applicable, and any transaction fee are determined solely by the bank or other agency processing the transaction.
These fees may be applied by the card issuer as a charge to the cardholder’s account. This means the amount listed on your credit or debit card statement may be a different figure than the figure shown on the billing summary page for the booking. If you have any questions about these fees or any exchange rate applied to your booking, please contact your bank.
Our booking and advisory services come with a guarantee that:
If we fail to meet any of these guarantees, you have rights under Australian Consumer Law.
These travel management fees are applicable and are charged in addition to any supplier costs and fees:
Minimum booking fees for bookings made by email or phone with our team of travel experts:
Airline Travel Management Service Fees
Travelcation Group acts as a travel provider. We sell various travel-related products on behalf of numerous transport, accommodation and other service providers, such as coach, tour and similar operators. Our obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. We have no responsibility for these services nor do we make or give any warranty or representation regarding their standard. All bookings are made on your behalf are subject to the terms and conditions and limitations of liability imposed by these service providers. Your legal recourse for travel services is against the specific provider and not us. If for any reason (excluding fault by us), any travel service provider is unable to provide the services for which you have contracted, your remedy lies against that provider and not with us.
To the extent permitted by law, we do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control and which is not preventable by reasonable diligence on our part. Under circumstances where liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the value of the purchased travel arrangements. Nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).
Travel documents include (without limitation) tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions, including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use. An incorrect name on a booking may result in an inability to use that voucher, and the booking may be subject to cancellation. This is classified as a Voluntary Change.
Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings.
Occasionally, our suppliers and/or service providers make changes to tour dates, start times or durations. We recommend contacting the service provider to reconfirm your scheduled service before the expected start time.
Travelcation Group will not be in breach of these terms and conditions as a result of or liable for any loss suffered by you or any other traveller on the booking to the extent that loss is wholly or partially caused, directly or indirectly, by an event of force majeure or any act or omission of you or any traveller.
An ‘event of force majeure’ means any occurrence or omission outside a party’s control and includes acts of God, a physical natural disaster, natural catastrophes, war or other state of armed hostilities, insurrection, riot, civil commotion, act of public enemies, terrorist act, fire, explosion, national emergency, declaration of martial law, breakdown of communication facilities, generalised lack of availability of raw materials or energy, epidemic, pandemic or quarantine, outbreaks of infectious disease or any other public health crisis, restriction, confiscation, nationalisation, requisition, expropriation, prohibition, embargo, restraint or damage to property by or under the order of any government agency, law taking effect after the date of these terms and conditions, other governmental acts or omissions, strike, lock-out, stoppage, labour dispute or shortage including industrial disputes that are specific to a party or the party’s contractors.
All payments made by you to us will be owned by Travelcation Group Pty Limited and kept in the Travelcation Group Trust account until the due date for payment to the travel service provider. After we make the payment to the service provider, Travelcation Group will not have access to these funds anymore. In the event of a refund after the payment has been sent to the travel service provider, it will be processed once we receive the payment back.
Travelcation Group has the authority and the right to at any time it sees fit to change or modify all or any part of these terms and conditions.
These terms and conditions were updated on 18th June 2025
If you’d rather chat, give one of our Travelcation Experts a call today to begin crafting your bespoke holiday experience.