Australia & New Zealand Holidays is a subsidiary of the Travelcation Group
Undara Experience offers an unforgettable retreat into Queensland’s volcanic past. Set in the heart of the Gulf Savannah region, this unique stay blends outback hospitality with natural wonders. Travellers can explore one of the world’s longest lava tube systems within Undara Volcanic National Park, with guided tours led by passionate Savannah Guides who bring both geology and culture to life.
Just a few hours inland from Cairns or Townsville, the property provides a refreshing change from the coast. Accommodation options include restored railway carriages, pioneer style cabins, and furnished tents, all surrounded by open woodland and native wildlife. Days are spent discovering underground tunnels, spotting kangaroos at sunset, and enjoying hearty bush breakfasts beside the billabong.
Evenings bring community and calm, whether that’s listening to live acoustic music, sipping drinks at the Saloon Car Bar, or watching stars by the fire. Families, couples, and solo travellers will find space to connect, unwind, and learn something new. More than just a stay, the Undara Experience offers insight into Australia’s natural history and a rare chance to embrace life off the beaten track.
Lava Tube Tours
The guided lava tube walks are a signature highlight, where guests descend into vast volcanic tunnels formed over 190 000 years ago. Savannah Guides share the geological story and cultural significance of the land, offering both educational depth and sensory wonder. These small group tours must be pre booked and are suitable for all fitness levels with reasonable mobility.
Wildlife and Outback Moments
The surrounding Savannah is alive with native animals including kangaroos, wallabies, and birds of prey. The wildlife at sunset tour includes a short drive and refreshments as animals emerge at dusk. Bush breakfasts served near the billabong are a guest favourite, with billy tea brewed over the fire and morning bird calls providing the soundtrack.
Dining and Social Life
The Iron Pot Bistro serves generous outback meals with a touch of flair. Menus change with the season but include slow cooked meats and regional produce. Chocolate Volcano dessert is a must try. The Saloon Car Bar is a relaxed spot to mingle with other guests or enjoy a quiet drink surrounded by railway history.
Comfort in the Bush
Accommodation is surprisingly diverse. Railway carriages are cosy and rich in character, while pioneer cabins offer air conditioning, verandas, and private bathrooms. Swag tents provide a step up from traditional camping with real beds and linen. Campers enjoy shaded powered sites with access to shared kitchen and bathroom facilities. Whether resting in a carriage or lounging by the pool, Undara offers a balance of comfort and connection to country.
Railway Carriage
Historic carriage fitted with queen or twin beds, private ensuite, air conditioning, bar fridge, tea and coffee, and veranda space.
Price & Availability
All bookings are subject to availability at the time of your request. Once we receive your booking enquiry, we’ll confirm availability within 24 hours.
Prices are quoted in Australian Dollars (AUD). If your package includes services priced in other currencies, currency conversion will be processed at midnight (AEST) each day. Please be aware that due to the constantly changing nature of exchange rates and supplier pricing, all package prices are subject to change until full payment is received and booking is confirmed.
Self-Guided Packages – Terms & Conditions
Our Self-Guided Packages are designed for travellers who want the freedom to explore independently, without the hassle of planning every detail. Each package follows a tried-and-tested itinerary that includes a combination of pre-booked services, such as accommodation and transport, and optional group tours or private experiences. You’ll have the flexibility to discover each destination at your own pace, with the confidence of having essential logistics taken care of and access to local support if needed.
Accommodation Flexibility
We understand that every traveller has different needs, so our itineraries offer flexibility in accommodation. You can choose from a range of hotels, from 3-star options to luxury 5-star properties, in most locations. If your first-choice hotel is not available at the time of booking, we will offer you an alternative of similar standard, quality, and location.
Travellers are welcome to customise their accommodation preferences before confirming their booking. If you’re unsure about the best options for your travel style, our team is happy to recommend alternatives.
Booking On Request
All packages are offered on request basis. In most cases, a deposit may be required before we can secure accommodation and services.
Once we receive your deposit and booking enquiry, we aim to confirm your package within 24 hours (longer if weekends or public holidays apply).
If your preferred travel dates are not available, we’ll suggest the closest alternatives or offer a full refund of your deposit.
Dynamic Pricing
Many of our accommodation providers and local suppliers use dynamic pricing models, which means prices fluctuate depending on factors such as demand, travel seasons, and availability.
Our listed “from” prices represent the lowest available rates based on low season travel with full availability. When you request a quote for your preferred travel dates, we’ll provide an accurate, up-to-date price based on availability at the time of quoting.
Prices may vary between the time we provide a quote and when you confirm your booking. Should there be any price differences, we will notify you before final confirmation and payment.
Itinerary Order & Availability
The order of your itinerary, including accommodation, tours, and transport, may be adjusted to secure the best availability and ensure a smooth travel experience. While we strive to follow the proposed itinerary as closely as possible, changes may be necessary, particularly during peak travel periods or when bookings are made close to your departure date.
For bookings made well in advance and outside of peak seasons, itinerary changes are uncommon. Any adjustments will be communicated to you in advance and are made with the aim of maintaining or improving the overall experience.
The final itinerary—including the order of your activities and accommodations—will be confirmed after your booking is secured.
Payment Terms
• A deposit may be required to secure your booking.
• Full payment is due no later than 45 days prior to your scheduled arrival date.
• If additional deposits are required by certain hotels or service providers, we will advise you at the time of confirmation.
• Your booking is not confirmed until full payment is received.
• Payments can be made via direct deposit, credit card, or other approved methods (merchant fees may apply).
Changes & Cancellations
• Your deposit is non-refundable once your booking is confirmed.
• Changes to your booking are permitted up to 70 days prior to departure, subject to availability and supplier approval. Additional fees may apply depending on the nature of the change.
• Cancellations within 65 days of arrival will incur a 100% cancellation fee, unless otherwise stated in your booking confirmation.
• Any rail tickets and flight tickets included in your package are non-refundable once issued and confirmed. These are subject to airline and supplier policies, which may include strict cancellation and amendment terms.
• We recommend purchasing comprehensive travel insurance at the time of booking to protect against unforeseen changes or cancellations.
Additional Information
• Please review visa requirements, health advice, and local regulations for your chosen destination prior to travel.
• We recommend allowing extra time for processing visas or travel documentation, especially during busy travel seasons.
• Travel insurance is strongly recommended for all bookings to cover unexpected events, including illness, cancellations, or delays.
If you’d rather chat, give one of our Travelcation Experts a call today to begin crafting your bespoke holiday experience.